15+ Erlang Calculator

We offer Erlang traffic calculators and Erlang add-ins for Excel and have become the preferred supplier of industry-standard Erlang calculation solutions for the worlds largest companies. This Erlang C calculator estimates the number of staff you need to handle your calls at your help desk or inbound call center.

Workforce Management Solutions And Services Ccmath

The Erlang Calculator for Excel provides 25 custom functions for contact centers including Erlang X Chat Blending and more.

. Erlang c staffing calculator call center calculator or call center staffing calculator Erlang C Calculator - Easily calculate the needed call center. It is a helpful and powerful tool for Workforce Management WFM Resource Planning and Staff Allocation initiatives. Thank you for using our Erlang C Calculator.

While there are multiple types of Erlang. Use the Erlang functions in your own worksheets or try. This is the most accurate way of modeling as it simulates thousands of calls.

An Erlang calculator is a call centre focussed mathematical calculator that can be used for multiple forecasts for call centre operations. Other names for this calculator are. Both calculators employs Erlang C formula to get the probability that a call is not answered immediately where m - agent number A - call load in erlangs see Telecommunications.

Use the ERLANG C Calculator shows you whether or not you have enough agents staffed in your call center to reach your KPIs. In addition to most basic Erlang C calculators we will also calculate the average percentage of immediately answered calls average waiting time and average agent occupancy rate. You need to enter three values into the boxes.

Call Centre Erlang Calculator Calculate the number of staff required to reach an agreed service level Incoming contacts in a period of Average Handling Time AHT seconds Required Service. Input your historical call volume by interval average. Erlang calculator for contact centers Calculating required staffing is a vital part of the workforce management WFM process.

Its the link between forecasting contact volumes and building. As well as the Erlang C model there are several other call center staffing models in use.

Erlang C Formula Made Simple With An Easy Worked Example